Get in Touch
We love hearing from people who use Thea and Faye’s Amazing Adventure. Parents, teachers, and children are all welcome to write to us. Your feedback helps us improve.
We are a small team. We read every message. We aim to reply within 2 to 3 working days. Please be patient with us during busy school term periods.
Before you write, check our FAQ page. The answer to your question may already be there. We also have a Parents Guide and a Teachers Guide with lots of helpful advice.
How to Reach Us
Send us an email at:
helpdesk+theaandfayesgames@pineseed.com.auWe aim to reply within 2–3 working days.
Feedback
Have a game idea or a feature to suggest? Tell us what you would like to see. We use feedback to plan new games.
Response Time
We reply within 2–3 working days. During school holidays it may take a little longer. We will always get back to you.
What to Contact Us About
Bug Reports
Something not working? Please tell us. Include the name of the game. Tell us which browser you were using. Describe what happened. A screenshot is very helpful if you can take one.
Game Suggestions
Have an idea for a new game? Tell us the subject, age group, and the skill you would like it to cover. We plan new games based on what parents and teachers ask for most.
School Use
Are you a teacher or school leader? We would love to hear how you use the games. We can also tell you how our games match your curriculum. Write to us and we will be happy to help.
Accessibility
Does your child have difficulty using any of the games? Tell us what the problem is. We want every child to be able to play. We will work on improvements when we can.
Privacy and Safety
Have a concern about privacy or child safety? Please write to us straight away. Read our Privacy Policy and Safety Policy for full details. We take every safety concern seriously.
For Teachers and Schools
Many teachers use Thea and Faye’s Amazing Adventure in their classrooms. We value that and want to support it.
If you use our games at school, we would love to hear about it. Your experience helps us understand what works and what needs improving. Tell us how you use the games. Tell us which age groups and subjects you cover.
If you want to work with us on game design or content accuracy, please reach out. We value input from classroom teachers. Their knowledge helps us build better games.
Visit our Teachers Guide for ideas on how to use the games in your classroom.
Before You Write
These pages may already have what you need:
- Frequently Asked Questions — answers to the most common questions about how the site works.
- Parents Guide — tips for helping your child get the most from the games at home.
- Teachers Guide — classroom ideas, differentiation tips, and curriculum mapping.
- Privacy Policy — everything about how we handle data and protect children.
- Safety for Children — our child safety measures explained clearly.